Your Privacy Is Our Responsibility

1 Types of Information Collected

When you register on the bdbje platform and use our services, we collect various types of information as listed below. This collection is entirely voluntary and conducted with your consent.

• Personal Identity Information: Full name, date of birth, national ID number, address, and phone number.
• Contact Information: Email address used for account management and communication.
• Financial Information: Transaction history and payment method details (information related to bKash, Nagad, Rocket, Upay, or bank accounts).
• Platform Usage Information: Login times, gaming history, betting records, and activity logs on the site.
• Technical Information: IP address, browser type, device identification data, and cookie data.

2 How Information Is Collected

bdbje collects user information through several methods. Our main data collection methods are described below:

• Registration Process: Information you provide when opening an account is collected directly.
• KYC Verification: National ID or passport details are verified to confirm your identity.
• Transaction Processing: The required payment information is recorded during each financial transaction.
• Automatic Collection: Information related to browsing behavior is collected automatically through cookies, web beacons, and log files.
• Customer Support: Information provided during contact via 24/7 live chat or email is stored.

3 Purpose of Using Information

bdbje uses collected information for specific and lawful purposes. The main purposes for which we use your information are detailed below:

• Account Management: Information is used to create, verify, and keep your account secure.
• Service Delivery: To smoothly operate gaming, betting, and other platform services.
• Financial Transactions: To complete deposit and withdrawal processes safely and accurately.
• Fraud Prevention: To detect and prevent unauthorized access, money laundering, and other illegal activities.
• Legal Compliance: To ensure compliance with applicable laws and regulations.
• Customer Experience Improvement: To personalize your experience and improve the quality of our services.
• Communication: To send important updates, bonus offers, and service-related information.

4 Sharing Information with Third Parties

bdbje does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, specific information may be shared in the limited circumstances listed below:

• Payment Service Providers: The minimum necessary information is shared to process transactions through bKash, Nagad, Rocket, or Upay.
• Law Enforcement Agencies: Information may need to be disclosed due to a court order or legal obligation.
• Technology Partners: With technology service providers required to operate the platform, under strict confidentiality agreements.

5 Data Protection Methods

bdbje follows industry-standard security measures to protect your personal information. Our data protection methods include:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption technology.
• Database Encryption: All sensitive information stored is kept in encrypted form.
• Access Control: Only authorized personnel can access specific information.
• Regular Security Audits: System security is verified through regular audits and penetration testing.
• Firewall and DDoS Protection: Advanced technology is used to keep servers protected from cyberattacks.
• Two-Factor Authentication: An additional verification layer is maintained for account security.

6 Cookie Policy

The bdbje website uses cookies to improve the user experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyze site usage and improve service quality.
• Security Cookies: Used for fraud detection and account protection.

You can control cookies by changing your browser settings. However, disabling cookies may cause some services to not work properly.

7 Data Retention Period

bdbje retains your information only for as long as necessary. Our data retention policy is described below:

• Active Accounts: Information is retained for the entire duration the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a set period for legal obligations, dispute resolution, and regulatory compliance.
• Transaction Records: Financial transaction records are retained for the required period in accordance with anti-money laundering regulations.
• Log Files: Technical logs are retained for a limited time and then automatically deleted.

8 Your Rights

As a user of bdbje, you have the following rights over your own information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Correction: The right to request correction of inaccurate or incomplete information.
• Right to Deletion: The right to request deletion of your information under certain circumstances.
• Right to Object to Processing: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to receive your information in a structured format.
• Right to Withdraw Consent: The right to withdraw consent given at any time.

To exercise these rights, contact our customer support team via 24/7 live chat or email us at [email protected].

9 Privacy of Minors

All services at bdbje are for people aged 21 and above only. We do not knowingly collect any personal information from minors.

• Age verification is mandatory during the registration process.
• If it becomes known that information from a minor has been collected, it will be deleted immediately.
• If a parent believes their child has registered, please contact us.

10 Policy Changes and Updates

bdbje reserves the right to review and update this privacy policy from time to time. For any significant changes, we will take the following steps:

• The publication date on the website will be updated.
• Registered users will be notified by email in the case of significant changes.
• Continued use of the platform after changes will be taken as agreement to the new policy.
• If you disagree with the changes, you may request to close your account.

11 Contact and Complaints

For any questions, concerns, or complaints regarding the privacy policy, please contact us. We take your concerns seriously and work to resolve them promptly.

• Live Chat: Support is available in Bengali 24 hours a day, 7 days a week.
• Email: [email protected] — we will do our best to respond as soon as possible.

We promise to handle any privacy-related complaints or concerns with the highest level of professionalism and care.